For all support inquiries contact: firstname.lastname@example.org.
Please note: Shipping continues to be unpredictable and sporadic across the nation. We are unable to 100% guarantee shipments will arrive in the listed time-frame. Once your package leaves our facilities, it's out of our hands.
Shipping problems are occurring across the nation. Orders sent by USPS are especially prone to delays.
We have updated our shipping options to account for this. Currently, you can still get free shipping (on orders over $200) using USPS. Expect your package to arrive between 5 and 14 days from the time your order is placed.
MARTEXIN ORIGINAL WAX CARE
Martexin Original Wax is a highly specialized textile that precludes normal cleaning. Just as you wouldn’t wash a leather product such as shoes, gloves, or jackets, you won’t be able to wash or dry clean your Martexin Original Wax. Wax fabrics have been successfully used for many years without washing. A periodic cleaning with a hose, damp cloth is all that is needed. Bare areas can be refinished with Martexin Original Wax refinishing compound that can help restore the wax finish.
Our bags are built to last. We use the best quality materials and the highest quality sewing. We stand behind our bags.
We guarantee the quality of our craftsmanship and materials for the lifetime of the bag.
If there is a defect in the materials or workmanship we will repair or replace the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Your NutSac bag is sewn by hand and might contain some slight imperfections.
FREE DOMESTIC SHIPPING $200+
NutSac is pleased to offer free shipping. All domestic orders that meet a $200 minimum will receive free shipping. Domestic shipping on orders less than $200 is $9.90.
Overnight and 2-Day deliveries orders need to be placed by 2:00pm Central Daylight Time.
RETURNS, REFUNDS, and UPSIZE
Undamaged bags can be returned for a full refund of the purchase price within 30 days of purchase.
You can initiate a return or exchange on our Return Portal.
We will refund your money upon receipt of the bag.
We are also happy to upsize your bag (within 30 days). Upsize shipping (return and outbound) is free for domestic customers.*
*Upsizing for international customers will incur normal shipping fees for both return and outbound.
All personal information provided to NutSac will be kept private and not resold or distributed for any purposes.