Support

CONTACT:

For all support inquiries contact: support@nutsac.com.

Notice: Potential Canada Post Service Disruption

Starting May 22, 2025, Canada Post workers may initiate a strike, which could impact mail and parcel deliveries. To minimize disruptions, our shipping partners have suspended Canada Post services as of May 8, 2025. Shipments to P.O. Boxes or addresses served only by Canada Post will be held until the labor situation is resolved. Other shipments will be rerouted to alternate carriers for final delivery. If a strike occurs, a temporary surcharge of $1.25 USD per parcel may apply to Canada-bound shipments. We appreciate your understanding and are working to ensure your orders reach you as smoothly as possible. For questions, please contact our support team.

MARTEXIN ORIGINAL WAX CARE

Martexin Original Wax is a highly specialized textile that precludes normal cleaning. Just as you wouldn’t wash a leather product such as shoes, gloves, or jackets, you won’t be able to wash or dry clean your Martexin Original Wax. Wax fabrics have been successfully used for many years without washing. A periodic cleaning with a hose, damp cloth is all that is needed. Bare areas can be refinished with Martexin Original Wax refinishing compound that can help restore the wax finish.

LIFETIME GUARANTEE

Our bags are built to last. We use the best quality materials and the highest quality sewing. We stand behind our bags.

We guarantee the quality of our craftsmanship and materials for the lifetime of the bag.

If there is a defect in the materials or workmanship we will repair or replace the bag at our discretion. Damages not covered are those resulting from abuse, normal wear and tear, cosmetic damages that do not affect the functionality of the bag (such as scratches or stained fabrics). Your NutSac bag is sewn by hand and might contain some slight imperfections.

FREE DOMESTIC SHIPPING $200+

NutSac is pleased to offer free shipping. All domestic orders that meet a $200 minimum will receive free shipping. Domestic shipping on orders less than $200 is $9.90.

OVERNIGHT SHIPPING

Overnight and 2-Day deliveries orders need to be placed by 2:00pm Central Daylight Time.

RETURNS, REFUNDS, and UPSIZE

Undamaged bags can be returned for a full refund of the purchase price within 30 days of purchase.

You can initiate a return or exchange on our Return Portal.

We will refund your money upon receipt of the bag.

We are also happy to upsize your bag (within 30 days). Upsize shipping (return and outbound) is free for domestic customers.*

*Upsizing for international customers will incur normal shipping fees for both return and outbound.

APPAREL RETURNS

We do not support upsizes on apparel. Returns must be unwashed and in perfect/unworn condition. Please return to the address above.

You can initiate a return or exchange on our Return Portal.